Returns & Exchanges
We hope you love your purchase, but if not then we understand. Under our 30 day return period policy, you are entitled to an exchange or return within 30 days of receiving your order*. Products just need to be returned with in new and unused condition and if possible the original packaging, unless faulty**
*Excludes: gift vouchers
**This does not affect your rights if the product is faulty or miss described.
Returning to us is simple, just follow the steps set out below.
| FREE UK Mainland Returns/Exchanges |
| Returns from UK Mainland addresses are FREE. To make a return, please email returns@pupandkit.com with your order number and we'll reply with your returns number and returns label. Returns from outside the UK will still require a returns number and are to be paid by the sender. |
|
Faulty Products
|
| If you believe a product to be faulty, please contact us immediately with a description and photo of the product concerned. We recommend that you stop using the product. If the item has not been used and was purchased within 6 months, then subject to confirmation of a fault, you will be entitled to a full refund. For goods proven to be faulty that have been used or purchased after 6 months, you will be offered a free exchange. |